7 sub-categories
- Call center
- Software that handles customer phone calls for a support or sales team.
- Customer feedback
- Software that collects and sorts what customers say and ask for.
- Customer success
- Software that follows each customer account after the sale, to spot risks and renewals.
- Help desk
- Software that gathers customer requests as tickets and tracks each answer.
- Knowledge base
- Software that publishes help articles customers can search.
- Live chat and chatbots
- Software that answers visitors and customers in a chat window, by a person or a bot.
- User onboarding
- Software that guides new users through an app with tours and checklists.
A sub-category gathers products that do the same job, so they can be compared.