# Live chat and chatbots for agents

https://mcpshortlist.com/live-chat

## Facts, sources and dates

Unknown values are null, never no or zero.

```json
{
  "example": false,
  "read_on": "2026-10-11",
  "subcategory": {
    "id": "live-chat",
    "label": "Live chat and chatbots",
    "what": "Software that answers visitors and customers in a chat window, by a person or a bot.",
    "also": ["chat widget", "chatbot", "messenger", "ai agent"],
    "url": "https://mcpshortlist.com/live-chat",
    "category": "customer-support",
    "software": [],
    "not_listed": []
  },
  "note": "Categories and sub-categories are ours. A product under \"software\" was sorted by us. A product \"not sorted yet\" sits in a category because the Claude connectors directory files it there. \"not_listed\" means not found in that directory, never \"has no connector\"."
}
```