# Customer support for agents

https://mcpshortlist.com/customer-support

## Facts, sources and dates

Unknown values are null, never no or zero.

```json
{
  "example": false,
  "read_on": "2026-10-11",
  "category": {
    "id": "customer-support",
    "label": "Customer support",
    "what": "Software for answering customers and keeping them.",
    "url": "https://mcpshortlist.com/customer-support",
    "software": 0,
    "not_sorted_yet": [],
    "subcategories": [
      {
        "id": "call-center",
        "label": "Call center",
        "what": "Software that handles customer phone calls for a support or sales team.",
        "also": ["contact center", "phone support", "ivr", "cloud phone"],
        "url": "https://mcpshortlist.com/call-center",
        "category": "customer-support",
        "software": [],
        "not_listed": []
      },
      {
        "id": "customer-feedback",
        "label": "Customer feedback",
        "what": "Software that collects and sorts what customers say and ask for.",
        "also": ["feedback management", "feature requests", "nps", "user research", "voice of customer", "customer experience"],
        "url": "https://mcpshortlist.com/customer-feedback",
        "category": "customer-support",
        "software": [],
        "not_listed": []
      },
      {
        "id": "customer-success",
        "label": "Customer success",
        "what": "Software that follows each customer account after the sale, to spot risks and renewals.",
        "also": ["churn", "health score", "renewals", "account management"],
        "url": "https://mcpshortlist.com/customer-success",
        "category": "customer-support",
        "software": [],
        "not_listed": []
      },
      {
        "id": "help-desk",
        "label": "Help desk",
        "what": "Software that gathers customer requests as tickets and tracks each answer.",
        "also": ["tickets", "ticketing", "shared inbox", "customer service"],
        "url": "https://mcpshortlist.com/help-desk",
        "category": "customer-support",
        "software": [],
        "not_listed": []
      },
      {
        "id": "knowledge-base",
        "label": "Knowledge base",
        "what": "Software that publishes help articles customers can search.",
        "also": ["help center", "faq", "help articles", "self-service"],
        "url": "https://mcpshortlist.com/knowledge-base",
        "category": "customer-support",
        "software": [],
        "not_listed": []
      },
      {
        "id": "live-chat",
        "label": "Live chat and chatbots",
        "what": "Software that answers visitors and customers in a chat window, by a person or a bot.",
        "also": ["chat widget", "chatbot", "messenger", "ai agent"],
        "url": "https://mcpshortlist.com/live-chat",
        "category": "customer-support",
        "software": [],
        "not_listed": []
      },
      {
        "id": "user-onboarding",
        "label": "User onboarding",
        "what": "Software that guides new users through an app with tours and checklists.",
        "also": ["product tours", "digital adoption", "walkthroughs", "in-app guides"],
        "url": "https://mcpshortlist.com/user-onboarding",
        "category": "customer-support",
        "software": [],
        "not_listed": []
      }
    ]
  },
  "note": "Categories and sub-categories are ours. A product under \"software\" was sorted by us. A product \"not sorted yet\" sits in a category because the Claude connectors directory files it there. \"not_listed\" means not found in that directory, never \"has no connector\"."
}
```